---
title: "Freshservice Integration"
description: "Manage Freshservice tickets, requesters, agents, assets, changes, problems, releases, and solutions"
---
The Freshservice integration provides access to manage Freshservice tickets, requesters, agents, assets, changes, problems, releases, and solutions through the Integrate MCP server.

## Installation

The Freshservice integration is included with the SDK:

```typescript
import { freshserviceIntegration } from "integrate-sdk/server";
```

## Setup

### 1. Create a Freshservice OAuth App

1. Create an OAuth application for Freshservice
2. Configure your redirect URI
3. Note your Client ID and Client Secret

### 2. Configure the Integration on Your Server

Add the Freshservice integration to your server configuration. The integration automatically reads `FRESHSERVICE_CLIENT_ID` and `FRESHSERVICE_CLIENT_SECRET` from your environment variables:

```typescript
import { createMCPServer, freshserviceIntegration } from "integrate-sdk/server";

export const { client: serverClient } = createMCPServer({
  apiKey: process.env.INTEGRATE_API_KEY,
  integrations: [
    freshserviceIntegration({
      scopes: ["freshservice.tickets.read", "freshservice.tickets.write", "freshservice.assets.read", "freshservice.solutions.read"], // Optional
    }),
  ],
});
```

You can override the environment variables by passing explicit values:

```typescript
freshserviceIntegration({
  clientId: process.env.CUSTOM_FRESHSERVICE_ID,
  clientSecret: process.env.CUSTOM_FRESHSERVICE_SECRET,
      scopes: ["freshservice.tickets.read", "freshservice.tickets.write", "freshservice.assets.read", "freshservice.solutions.read"], // Optional
});
```

### 3. Client-Side Usage

The default client automatically includes all integrations. You can use it directly:

```typescript
import { client } from "integrate-sdk";

await client.authorize("freshservice");
const result = await client.freshservice.listTickets({
  domain: "value",
});

console.log(result);
```

If you're using a custom client, add the integration to the integrations array:

```typescript
import { createMCPClient, freshserviceIntegration } from "integrate-sdk";

const customClient = createMCPClient({
  integrations: [freshserviceIntegration()],
});
```

## Configuration Options

<AutoTypeTable
  path="../src/integrations/freshservice.ts"
  name="FreshserviceIntegrationConfig"
/>


## Default Scopes

These defaults are applied unless you override `scopes` in the integration config:

- `freshservice.tickets.read`
- `freshservice.tickets.write`
- `freshservice.assets.read`
- `freshservice.solutions.read`

## Tools

### `freshservice_list_tickets`

List tickets

<AutoTypeTable
  path="generated/tool-params/freshservice.ts"
  name="FreshserviceListTicketsParams"
/>

### `freshservice_list_requesters`

List requesters

<AutoTypeTable
  path="generated/tool-params/freshservice.ts"
  name="FreshserviceListRequestersParams"
/>

### `freshservice_list_agents`

List agents

<AutoTypeTable
  path="generated/tool-params/freshservice.ts"
  name="FreshserviceListAgentsParams"
/>

### `freshservice_list_assets`

List assets

<AutoTypeTable
  path="generated/tool-params/freshservice.ts"
  name="FreshserviceListAssetsParams"
/>

### `freshservice_list_changes`

List changes

<AutoTypeTable
  path="generated/tool-params/freshservice.ts"
  name="FreshserviceListChangesParams"
/>

### `freshservice_list_problems`

List problems

<AutoTypeTable
  path="generated/tool-params/freshservice.ts"
  name="FreshserviceListProblemsParams"
/>

### `freshservice_list_releases`

List releases

<AutoTypeTable
  path="generated/tool-params/freshservice.ts"
  name="FreshserviceListReleasesParams"
/>

### `freshservice_create_ticket`

Create ticket

<AutoTypeTable
  path="generated/tool-params/freshservice.ts"
  name="FreshserviceCreateTicketParams"
/>

### `freshservice_list_solutions`

List solutions

<AutoTypeTable
  path="generated/tool-params/freshservice.ts"
  name="FreshserviceListSolutionsParams"
/>

## Notes

- Category: Business
- Authentication mode: OAuth