---
title: "Zoho Desk Integration"
description: "Manage Zoho Desk tickets, contacts, accounts, agents, departments, and articles"
---
The Zoho Desk integration provides access to manage Zoho Desk tickets, contacts, accounts, agents, departments, and articles through the Integrate MCP server.

## Installation

The Zoho Desk integration is included with the SDK:

```typescript
import { zohoDeskIntegration } from "integrate-sdk/server";
```

## Setup

### 1. Create a Zoho Desk OAuth App

1. Go to [Zoho API Console](https://api-console.zoho.com)
2. Create a new OAuth application
3. Configure your redirect URI
4. Note your Client ID and Client Secret

### 2. Configure the Integration on Your Server

Add the Zoho Desk integration to your server configuration. The integration automatically reads `ZOHO_DESK_CLIENT_ID` and `ZOHO_DESK_CLIENT_SECRET` from your environment variables:

```typescript
import { createMCPServer, zohoDeskIntegration } from "integrate-sdk/server";

export const { client: serverClient } = createMCPServer({
  apiKey: process.env.INTEGRATE_API_KEY,
  integrations: [
    zohoDeskIntegration({
      scopes: ["Desk.tickets.ALL", "Desk.contacts.ALL", "Desk.settings.READ"], // Optional
    }),
  ],
});
```

You can override the environment variables by passing explicit values:

```typescript
zohoDeskIntegration({
  clientId: process.env.CUSTOM_ZOHO_DESK_ID,
  clientSecret: process.env.CUSTOM_ZOHO_DESK_SECRET,
      scopes: ["Desk.tickets.ALL", "Desk.contacts.ALL", "Desk.settings.READ"], // Optional
});
```

### 3. Client-Side Usage

The default client automatically includes all integrations. You can use it directly:

```typescript
import { client } from "integrate-sdk";

await client.authorize("zoho_desk");
const result = await client.zoho_desk.listTickets({});

console.log(result);
```

If you're using a custom client, add the integration to the integrations array:

```typescript
import { createMCPClient, zohoDeskIntegration } from "integrate-sdk";

const customClient = createMCPClient({
  integrations: [zohoDeskIntegration()],
});
```

## Configuration Options

<AutoTypeTable
  path="../src/integrations/zoho_desk.ts"
  name="ZohoDeskIntegrationConfig"
/>


## Default Scopes

These defaults are applied unless you override `scopes` in the integration config:

- `Desk.tickets.ALL`
- `Desk.contacts.ALL`
- `Desk.settings.READ`

## Tools

### `zoho_desk_list_tickets`

Desk list tickets

<AutoTypeTable
  path="generated/tool-params/zoho_desk.ts"
  name="ZohoDeskListTicketsParams"
/>

### `zoho_desk_get_ticket`

Desk get ticket

<AutoTypeTable
  path="generated/tool-params/zoho_desk.ts"
  name="ZohoDeskGetTicketParams"
/>

### `zoho_desk_create_ticket`

Desk create ticket

<AutoTypeTable
  path="generated/tool-params/zoho_desk.ts"
  name="ZohoDeskCreateTicketParams"
/>

### `zoho_desk_list_contacts`

Desk list contacts

<AutoTypeTable
  path="generated/tool-params/zoho_desk.ts"
  name="ZohoDeskListContactsParams"
/>

### `zoho_desk_list_accounts`

Desk list accounts

<AutoTypeTable
  path="generated/tool-params/zoho_desk.ts"
  name="ZohoDeskListAccountsParams"
/>

### `zoho_desk_list_agents`

Desk list agents

_No parameters._

### `zoho_desk_list_departments`

Desk list departments

_No parameters._

### `zoho_desk_search_articles`

Desk search articles

<AutoTypeTable
  path="generated/tool-params/zoho_desk.ts"
  name="ZohoDeskSearchArticlesParams"
/>

## Notes

- Category: Business
- Authentication mode: OAuth