Freshservice Integration

The Freshservice integration provides access to manage Freshservice tickets, requesters, agents, assets, changes, problems, releases, and solutions through the Integrate MCP server.

Installation

The Freshservice integration is included with the SDK:

import { freshserviceIntegration } from "integrate-sdk/server";

Setup

1. Create a Freshservice OAuth App

1. Create an OAuth application for Freshservice
2. Configure your redirect URI
3. Note your Client ID and Client Secret

2. Configure the Integration on Your Server

Add the Freshservice integration to your server configuration. The integration automatically reads FRESHSERVICE_CLIENT_ID and FRESHSERVICE_CLIENT_SECRET from your environment variables:

import { createMCPServer, freshserviceIntegration } from "integrate-sdk/server";

export const { client: serverClient } = createMCPServer({
  apiKey: process.env.INTEGRATE_API_KEY,
  integrations: [
    freshserviceIntegration({
      scopes: ["freshservice.tickets.read", "freshservice.tickets.write", "freshservice.assets.read", "freshservice.solutions.read"], // Optional
    }),
  ],
});

You can override the environment variables by passing explicit values:

freshserviceIntegration({
  clientId: process.env.CUSTOM_FRESHSERVICE_ID,
  clientSecret: process.env.CUSTOM_FRESHSERVICE_SECRET,
      scopes: ["freshservice.tickets.read", "freshservice.tickets.write", "freshservice.assets.read", "freshservice.solutions.read"], // Optional
});

3. Client-Side Usage

The default client automatically includes all integrations. You can use it directly:

import { client } from "integrate-sdk";

await client.authorize("freshservice");
const result = await client.freshservice.listTickets({
  domain: "value",
});

console.log(result);

If you're using a custom client, add the integration to the integrations array:

import { createMCPClient, freshserviceIntegration } from "integrate-sdk";

const customClient = createMCPClient({
  integrations: [freshserviceIntegration()],
});

Configuration Options

Default Scopes

These defaults are applied unless you override scopes in the integration config:

• freshservice.tickets.read
• freshservice.tickets.write
• freshservice.assets.read
• freshservice.solutions.read

Tools

freshservice_list_tickets

List tickets

freshservice_list_requesters

List requesters

freshservice_list_agents

List agents

freshservice_list_assets

List assets

freshservice_list_changes

List changes

freshservice_list_problems

List problems

freshservice_list_releases

List releases

freshservice_create_ticket

Create ticket

freshservice_list_solutions

List solutions

Notes

• Category: Business
• Authentication mode: OAuth