Zoho Desk Integration

Manage Zoho Desk tickets, contacts, accounts, agents, departments, and articles

The Zoho Desk integration provides access to manage Zoho Desk tickets, contacts, accounts, agents, departments, and articles through the Integrate MCP server.

Installation

The Zoho Desk integration is included with the SDK:

import { zohoDeskIntegration } from "integrate-sdk/server";

Setup

1. Create a Zoho Desk OAuth App

Go to Zoho API Console
Create a new OAuth application
Configure your redirect URI
Note your Client ID and Client Secret

2. Configure the Integration on Your Server

Add the Zoho Desk integration to your server configuration. The integration automatically reads ZOHO_DESK_CLIENT_ID and ZOHO_DESK_CLIENT_SECRET from your environment variables:

import { createMCPServer, zohoDeskIntegration } from "integrate-sdk/server";
 
export const { client: serverClient } = createMCPServer({
  apiKey: process.env.INTEGRATE_API_KEY,
  integrations: [
    zohoDeskIntegration({
      scopes: ["Desk.tickets.ALL", "Desk.contacts.ALL", "Desk.settings.READ"], // Optional
    }),
  ],
});

You can override the environment variables by passing explicit values:

zohoDeskIntegration({
  clientId: process.env.CUSTOM_ZOHO_DESK_ID,
  clientSecret: process.env.CUSTOM_ZOHO_DESK_SECRET,
      scopes: ["Desk.tickets.ALL", "Desk.contacts.ALL", "Desk.settings.READ"], // Optional
});

3. Client-Side Usage

The default client automatically includes all integrations. You can use it directly:

import { client } from "integrate-sdk";
 
await client.authorize("zoho_desk");
const result = await client.zoho_desk.listTickets({});
 
console.log(result);

If you're using a custom client, add the integration to the integrations array:

import { createMCPClient, zohoDeskIntegration } from "integrate-sdk";
 
const customClient = createMCPClient({
  integrations: [zohoDeskIntegration()],
});

Configuration Options

export interface ZohoDeskIntegrationConfig {
  clientId?: string;

Default Scopes

These defaults are applied unless you override scopes in the integration config:

Desk.tickets.ALL
Desk.contacts.ALL
Desk.settings.READ

Tools

`zoho_desk_list_tickets`

Desk list tickets

export interface ZohoDeskListTicketsParams { from?: number;

`zoho_desk_get_ticket`

Desk get ticket

export interface ZohoDeskGetTicketParams { ticket_id: string }

`zoho_desk_create_ticket`

Desk create ticket

export interface ZohoDeskCreateTicketParams { ticket_json: string }

`zoho_desk_list_contacts`

Desk list contacts

export interface ZohoDeskListContactsParams { from?: number;

`zoho_desk_list_accounts`

Desk list accounts

export interface ZohoDeskListAccountsParams { from?: number;

`zoho_desk_list_agents`

Desk list agents

No parameters.

`zoho_desk_list_departments`

Desk list departments

No parameters.

`zoho_desk_search_articles`

Desk search articles

export interface ZohoDeskSearchArticlesParams { searchStr?: string;

Notes

Category: Business
Authentication mode: OAuth